RETURN POLICY

We want you to love our products as much as we do!  All of our products are handmade, so the actual pieces may vary slightly in color and size from the images shown online and may also have slight imperfections.  We love this about our products; they are all unique and have a handmade story behind them.  We strive to provide the most accurate information about each product; please make sure that you have carefully read the descriptions and viewed the images of each item before placing an order.

If you are not completely satisfied with your order, please email our office at hello@shoptravelpatterns.com within 10 days of receipt of your shipment.  Please note that International orders are final.   

To be eligible for a return, your item must be unused and in the same condition that you received it. Any item purchased at a discounted price is a FINAL SALE and is not eligible for return. Please note that we cannot refund the original shipping charges as these are paid directly to our carrier.   

Include “RETURN” in the subject line of your email and a brief description of why you would like to return an item. Your return must be approved by our office. Do not return a product unless you have received an email approval from our office.  

Your return order must be shipped and received at our office within two weeks of receiving your return approval from us. You will be responsible for paying for your own shipping costs for returning your item. We recommend that you choose a carrier that can provide tracking and proof of delivery as we are not responsible for items lost or damaged in transit and this will help ensure that your product is received at our office within the two week return window.  

We reserve the right to refuse your return if your order is received after the two week time frame, the item is not in its original condition, or if it is damaged or altered in any way.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be issued in the same form as the initial payment. We cannot refund the original shipping charges as these are paid directly to our carrier. You will be refunded for the amount you paid, minus the original shipping charges. Sometimes it can take up to 3 weeks to see the credit in your account, depending on the form of payment.

EXCHANGE POLICY

Due to the handmade nature and limited quantities of our products, we cannot issue exchanges. If you would like a store credit, please email our office at hello@shoptravelpatterns.com and we will be happy to assist you. If you would like to return an item, please refer to our Return Policy above.     

CANCELLATION POLICY

Orders can only be cancelled if the package has not yet been shipped, or a shipping label has not yet been issued. If we have already shipped your order and you would like to return the item, please refer to our Return Policy above. 

If we receive your cancellation request before we have shipped your package, you will be notified via email that your order has been cancelled and you will receive a full refund. The refund will appear in your account approximately 5 to 10 business days after the order is cancelled.   

INCORRECT ORDERS

If you think that you have received an incorrect item or are missing items from your order, please email our office at hello@shoptravelpatterns.com.   

WORKSHOP & EVENT REFUNDS 

We LOVE welcoming our community into our space and providing opportunities to learn and get creative together.

Brim Bar workshop tickets are NON-REFUNDABLE and NON-TRANSFERABLE. We understand that life happens and that sometimes you can’t make the event. For anyone that is unable to attend the event, you will receive a store credit for your unstyled hat* that is good for 30 days from the date of the event. You can come create your one-of-a-kind hat anytime during our shop hours. If a workshop ticket includes perishable items such as food and beverage, the portion of the ticket used for perishable items cannot be credited. You will receive a store credit for the advertised retail price of your hat.

We may host workshops with other artisans and creatives from our community. If the ticket sales for an event were handled by a business other than Travel Patterns, you will need to reach out directly to that business in regard to their business policies.

For non Brim Bar workshop or event tickets that are managed by Travel Patterns, please refer to the workshop description and information in regard to the policies specific for that particular event.

For questions regarding a specific workshop or event, please email hello@shoptravelpatterns.com. List the workshop / event in question in the email subject.